Booked & Busy™

Recover missed appointments and make rebooking easier

Booked & Busy™ helps appointment-based businesses follow up on missed or at-risk bookings with structured messaging workflows. It connects booking events to reminders and recovery steps so staff can focus on customers instead of manually tracking every follow-up.

What it does

• Connects to supported Square booking workflows using your own Square account and app credentials.
• Uses configured messaging delivery through Twilio for appointment reminders and follow-up texts.
• Supports recovery and rebooking campaigns based on available booking events and configured timing.
• Validates appointment availability before confirming a new time and can reserve a slot after a customer accepts.
• Includes opt-in and suppression handling, STOP/START/HELP keyword support, and event/webhook workflows.
• Provides follow-up and attribution reporting for configured recovery activity.
• Optional AI assistance can help classify inbound replies and suggest next actions.

Who it is for

Appointment-based businesses and service teams that want a dependable process for reminders, missed-appointment recovery, and rebooking.

Setup and messaging

Requires the appropriate Square access and Twilio account, credentials, permissions, and messaging plan. Your business is responsible for customer consent and compliance with applicable messaging rules and provider policies. AI features, where enabled, require your own API access and may incur separate usage charges. Appointment availability and delivery depend on connected provider services.

Included

Booked & Busy™ WordPress plugin ZIP version 0.5.0 and setup notes. One-time purchase includes one year of product updates. Digital delivery only. GNU GPL licensing applies to the downloadable software.